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Cross-authority eInformation and operation of the new ch.ch website

Digital information and services of the Swiss authorities should be easily accessible to users without any need to know which authority is responsible.

Access to digital information and services of the Swiss authorities will be simplified and further developed for stakeholders. This requires a shared understanding on the part of the Confederation, the cantons and the communes as to how access and, based on this, eGovernment portals should be designed.

Offering optimal access to digital public services requires portals that lead users to the public service in an intuitive, understandable, multilingual and accessible manner and that support them in dealings with the authorities. Suitable interfaces will be incorporated into the access infrastructure so that solutions can be used multiple times and costs can be saved. Queries on dealings with the authorities can be reduced by providing information at federal, cantonal and communal offices.

Basic mission

A reference portal ensures user-friendly access to digital public services and information for the general public in Switzerland and abroad. The Federal Chancellery operates the Swiss authorities' portal for this purpose and further develops it on an ongoing basis within the limits of the resources available.

Measure supported in the implementation plan (status in 2020)

Measure End date
M1: Create the new ch.ch website. Shut down the old ch.ch website and discontinue operation of ch.ch, including maintenance and support. 31.12.2023

Facts and figures

The Federal Chancellery has been operating ch.ch since 2005 on behalf of the Confederation and the cantons. This cooperation was based on a public law agreement. In 2012, ch.ch was completely revamped. The information offering, language, structure, design and quality assurance have been geared towards user needs since then.

ch.ch now makes it possible to quickly find understandable answers to questions for the authorities. The site has become established as a national authorities' portal and serves more than 16 million visitors every year.

Within the framework of the eGovernment Switzerland implementation plan, the Federal Chancellery is developing the front end of ch.ch.

Documentation

eCH-0049: Topic catalogues on the structure of the public administration's service offering
eCH-0070: Public administration inventory – eGov CH inventory of services
eCH-0073: Documentation of public services and processes
eCH-0088: Description of administrative routines on eGovernment portals
eCH aids: eCH-0142 – Access to electronic public services

The Swiss public authority directory was introduced within the framework of the prioritised project B2.02 – Directory service of the Swiss authorities. It meets the requirements of the eCH business architecture and is operated on ch.ch.

Organisation responsible for service

Swiss Federal Chancellery, Communications Section

Contact person: André Do Canto

Contact: Andre.DoCanto(at)bk.admin.ch, +41 58 462 70 96