Digital information and services of the Swiss authorities should be easily accessible to users without any need to know which authority is responsible.
Access to digital information and services of the Swiss authorities will be simplified and further developed for stakeholders. This requires a shared understanding on the part of the Confederation, the cantons and the communes as to how access and, based on this, eGovernment portals should be designed.
Offering optimal access to digital public services requires portals that lead users to the public service in an intuitive, understandable, multilingual and accessible manner and that support them in dealings with the authorities. Suitable interfaces will be incorporated into the access infrastructure so that solutions can be used multiple times and costs can be saved. Queries on dealings with the authorities can be reduced by providing information at federal, cantonal and communal offices.
A reference portal ensures user-friendly access to digital public services and information for the general public in Switzerland and abroad. The Federal Chancellery operates the Swiss authorities' portal for this purpose and further develops it on an ongoing basis within the limits of the resources available.
|M1: Create the new ch.ch website. Shut down the old ch.ch website and discontinue operation of ch.ch, including maintenance and support.||31.12.2023|
The Federal Chancellery has been operating ch.ch since 2005 on behalf of the Confederation and the cantons. This cooperation was based on a public law agreement. In 2012, ch.ch was completely revamped. The information offering, language, structure, design and quality assurance have been geared towards user needs since then.
ch.ch now makes it possible to quickly find understandable answers to questions for the authorities. The site has become established as a national authorities' portal and serves more than 16 million visitors every year.
Within the framework of the eGovernment Switzerland implementation plan, the Federal Chancellery is developing the front end of ch.ch.
The Swiss public authority directory was introduced within the framework of the prioritised project B2.02 – Directory service of the Swiss authorities. It meets the requirements of the eCH business architecture and is operated on ch.ch.
Swiss Federal Chancellery, Communications Section
Contact person: André Do Canto
Contact: Andre.DoCanto(at)bk.admin.ch, +41 58 462 70 96