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EU's 2020 eGovernment Benchmark report

The European Commission's eGovernment Benchmark report, published on 23 September 2020, examines public services in different areas of life. Switzerland has shown improvement compared to previous years.

In each eGovernment Benchmark report, the European Commission looks at progress in the digitalisation of public services. Over a two-year period, it uses eight events from the private and business sectors to examine the extent to which these services fulfil the main indicators of "user-friendliness", "transparency", "cross-border mobility for the population and businesses" and "basic services". The current report also highlights the importance of online services during the COVID-19 crisis, when most countries imposed a lockdown and authorities had to close their counters.

The study covers all 27 EU member states plus Switzerland, Iceland, Norway, Serbia, Montenegro, Turkey, the United Kingdom, Albania and North Macedonia. Once again, Malta, Estonia, Austria and Latvia come out best in the report's overall assessment.

Rise in Switzerland's overall performance

With an overall performance of 54% (2018: 47%), Switzerland was ranked 29th out of 36. It still has some catching up to do in the area of basic services, particularly in the use of electronic identities and authentic sources (e.g. pre-filled forms) and in the area of transparency.

Basic services are being consistently expanded in Switzerland. As part of the current 2020-2023 eGovernment Strategy, the Confederation, cantons and communes are working on the legal framework for a state-recognised electronic identity, among other things. This is because studies such as this one show that countries with a wide range of basic services are also leaders in eGovernment. Moreover, they are essential for the user-friendly and efficient use of electronic processes.

Published by: European Commission

eGovernment Benchmark 2020
3. eGovernment Benchmark - Country Factsheet CH
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