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Artificial intelligence (AI)

AI involves research into intelligent problem-solving behaviour and the creation of intelligent computer systems that solve such problems.

Artificial intelligence is thus used to imitate human capabilities.
Based on the current state of the art, AI is not yet comparable with general human intelligence. AI still involves statistical and algorithmic approaches (also known as machine learning).
Currently, functional applications that can be widely used operationally are still rare or are at an early stage (study or prototype).


Overview of AI projects in public administration (as at July 2019):

Area of application Administration/organisation

Chatbot for the public administration

 City of St Gallen

Chatbot of the cantonal social security fund (SVA) (registration for individual premium reductions)

 Canton of St Gallen

DaziT programme: data analytics project

DaziT programme: chatbot solution evaluation:

In order to reduce the burden resulting from border crossings (especially in terms of employees), a very high degree of process automation is sought; a chatbot solution is currently being evaluated.

Federal Customs Administration (FCA) (FOCBS)

Area Statistics Deep Learning (ADELE)

Automation of NOGA coding (NOGAuto) 

Machine learning social security

Data validation with machine learning

Federal Statistical Office (FSO)

Job algorithm for asylum seekers

Pilot test of a machine learning-based system for distributing asylum seekers among the cantons in a way that is optimised for the labour market. The chances of labour market integration are to be maximised through "intelligent" allocation without changing the existing legal framework of cantonal distribution. The algorithm on which the experiment is based was developed by ETH Zurich and others.

State Secretariat for Migration SEM

Conversational eGovernment: voice-based eGovernment services

Bern University of Applied Sciences (BFH)

Automated mail processing with AI

in German:



Canton of Aargau
Chatbot: The digital administrative assistant (in German) 
A digital administrative assistant is now available for communicating via the websites of the Zug Commercial Registry and Bankruptcy Office. This will also be capable of learning and will ease the burden on employees.
Canton of Zug
Precobs software (in German)
Since 2012, Zurich City Police have been using software that predicts burglary offences. As a result, the number of burglaries between 2012 and 2016 could be cut by 60%. This corresponds to annual savings of CHF 13 million for insurance companies.
Zurich City Police


EU strategies for data and AI