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Monitoring 2019

In the 2019 monitoring exercise, the eGovernment Programme Office provides an overview of eGovernment developments in Switzerland (September 2018 to August 2019) and compares them with those abroad. National and international study sets are analysed, with a particular focus on indicators for user centricity, infrastructure and innovation, basic services, mobility and transparency.

eGovernment Switzerland compared with other countries

Online services

Availability: The analysis showed that 84% of Swiss public services are available online (EU: 84%); this is up 10% on four years ago. The United Nations study also shows that the availability of online services has improved by 0.25 index points in two years. In 2018, Switzerland was in 35th place in the Online Service Index (0.85 on a scale of 0 to 1; the average score was 0.57) out of a total of 193 countries studied. The top-scoring countries are Denmark, the US, Singapore and Korea.

Sources: EU eGovernment Benchmark 2019; UN eGovernment Survey 2018

Usage: Approximately 58% of the Swiss population has used the public authorities' online offering over the past 12 months. Switzerland and Germany score better than in the previous year, whereas Austria's usage score has gone down. The flexibility in terms of time and location means that people are turning to online methods when using public services.

Source: 2019 eGovernment Monitor

Usage barriers: Over the last four years, Switzerland has managed to reduce barriers to the use of digital public services. Awareness of online services has been raised by some 20%. The main reasons cited have remained virtually unchanged over the years:

  • 46% do not know enough about what is on offer (lack of awareness)
  • 42% describe online interaction as too impersonal (impersonal interaction)
  • 40% are worried about data security (data security concerns)

Source: 2019 eGovernment Monitor

Infrastructure and innovation

eGovernment development: Switzerland ranks 15th out of 193 countries in the eGovernment Development Index (index value of 0.85; the average score is 0.55) and has moved up 13 places in two years.

Source: UN eGovernment Survey 2018

Innovation: In 2019, for the ninth year in succession, Switzerland was among the leaders in innovative capacity. It achieved the top ranking in the areas of knowledge, technology and creativity. As regards quality of innovation, it ranks fourth in the world, behind the US, Germany and Japan.

Source: The Global Innovation Index 2019

Basic services

Switzerland's level of development of basic services is below the European average (CH 31%; EU 61%). There is currently no national state-recognised eID in Switzerland. Moreover, only a few services autofill forms with information already known to the authorities ("once-only").

Source: EU eGovernment Benchmark 2019

Mobility

The Swiss general public and businesses are able to use digital public services in a cross-border context (e.g. business start-ups or study periods abroad). In this regard, Switzerland is well ahead of the EU average (CH 74%; EU 66%).
 
Source: EU eGovernment Benchmark 2019

Transparency

As regards transparency, many European countries are further ahead than Switzerland (CH 44%; EU 66%). The authorities openly offer data on their own responsibilities and services. The way in which services and personal data are used must become much more transparent. There is, however, considerably more information available on business services than on services for the general public.

Source: EU eGovernment Benchmark 2019

eGovernment in the cantons and communes

Cantonal eGovernment strategies

All cantons except one have an eGovernment strategy in place (status: August 2018). Most cantons have either significantly or completely adapted their cantonal strategies in line with the eGovernment Strategy Switzerland.

Source: 2019 National eGovernment Study

eGovernment in the cantons and communes

The leaders in digitalisation are the cantons of St Gallen, Aargau, Zug and Neuchâtel. The Confederation and the cantons would like to introduce an eID. The communes mainly want seamless availability of the eMovingCH service across the whole of Switzerland.

Sources: University of Bern Institute for Political Science; 2019 National eGovernment Study