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Monitoring 2018

Monitoring provides an overview of eGovernment activities in Switzerland and compares it to foreign countries. National and international studies form the information base for this.

Online offering

Switzerland's eGovernment is developing positively

Authorities want greater expansion of eGovernment

Cantons put greater emphasis on eGovernment than the Confederation and communes From the point of view of the authorities at all federal levels, there is a need to adapt the online offerings of the authorities. A majority of the employees surveyed rather see a strong to very strong expansion as necessary (89% at federal level, 95% at cantonal level and 69% at communal level).

Source: 2017 National eGovernment Study

The existing online offering is user-friendly

High levels of satisfaction

The population's satisfaction level with the electronic services provided by the Swiss authorities at 71% is high - higher than in Germany and on a par with Austria.

Source: 2018 eGovernment Monitor

Downward trend in use

Obtaining information is primarily via electronic channels

People in Switzerland often choose electronic channels to obtain information or to do business with the authorities. 36% of those surveyed choose the internet as their first channel when searching for information.

Source: 2018 eGovernment Monitor

Barriers are being broken down

The hurdles that stand in the way of using e-services, such as lack of awareness or difficulties in understanding the services on offer, have decreased. Awareness has improved by 25% since 2014. Nevertheless, the stagnating use of e-services in a long-term comparison shows that the barriers to use need to be further reduced. About 45% still state that they are not familiar with online offerings. There is also potential for development in the consistency and comprehensibility of electronic content and language. There are also concerns about data protection and data security.

Source: 2018 eGovernment Monitor

Businesses access e-services more than the general public

80% of Swiss companies use electronic services provided by the authorities. 33% say they do all or almost all of their official business online. A little more than a third does about half of its business electronically. The level of satisfaction of the representatives of the private sector with the online offering of the administrations is very positive: 70% of the companies surveyed are satisfied.

Source: 2017 National eGovernment Study

Infrastructure

Excellent prerequisites for comprehensive e-Government

Basic services

Switzerland lacks basic services

Despite a slight improvement on the previous year, Switzerland's basic services (e.g. electronic identities and authentic sources) are significantly less developed than the European average (CH 24%; EU 56%). Basic services are crucial for seamless electronic government services.

Source: EU eGovernment Benchmark 2018

Transparency

Personal data and processes must become more transparent

The same study shows that despite developments in recent years, Switzerland still has a long way to go in terms of transparency. It is still below the EU average (CH 37%; EU: 60%). When it comes to information on responsibilities and performance of the administration, the authorities are open (CH 65%; EU 71%). When it comes to the transparency of the processing of services (CH 25%; EU 52%) and personal data (CH 28%; EU 52%), the authorities in Switzerland are far behind the EU average.

Source: EU eGovernment Benchmark 2018