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Facts and figures 2021

The facts and figures illustrate how eGovernment is developing and expanding in Switzerland. They show how the Confederation, the cantons and the communes are progressing in the implementation of eGovernment services and how these are perceived by the population and companies.

eMovingCH is used in 18 cantons

41% of communes are connected to the portal, via which around 300 change of address notifications are processed every day, half of which are made via mobile devices. Relative to the previous year, the number of electronic change of address notifications doubled in 2020.

Source: Survey, eGovernment Switzerland Programme Office

E-government in numbers: rankings

Sources: EU eGovernment Benchmark 2020, UN eGovernment Survey 2020, WIPO Global Innovation Index 2020

Switzerland has the best prerequisites for advanced eGovernment services

Thanks to its high level of spending on research and development and its first-class high-tech production, Switzerland offers fertile ground for technological innovation. Switzerland stands out for the high quality of its universities and its large human capital (literacy rate, years of schooling, school enrolment rate). It also produces a large number of scientific publications and patent applications.

Switzerland is the world leader in terms of broadband density and mobile network penetration

Sources: UN eGovernment Survey 2020, WIPO Global Innovation Index 2020

General increase in the use of eServices

60% (+2%) of the Swiss population used an online service offered by the authorities in the last 12 months. 66% of those living in towns and cities use digital government services, while slightly more than half of the population in rural areas choose the electronic channel.

Source: 2020 eGovernment Monitor

Demand for more online services after the crisis

High level of satisfaction with digital public services

A stronger focus on users reduces barriers

45% of the Swiss population does not use eGovernment services because they are not familiar with them. For half of the population, personal contact at an office is important and easier. Approximately 40% of those surveyed cited the opaque structure of eServices, concerns about data protection and fear of consequences for incomplete data entry as further barriers.

Source: 2020 eGovernment Monitor

Digital identification

Need for improvement in terms of openness

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Participatory idea and budget process in the Zurich district of Wipkingen

How can more people have a direct say in their local area and help shape it? In autumn 2020, almost 100 neighbourhood ideas were collected in Wipkingen through the involvement of local residents. A neighbourhood budget of CHF 40,000 will be distributed across the 27 most popular ideas by summer 2021. The project was financially supported by eGovernment Switzerland.

Source: eGovernment Switzerland, city of Zurich

Electronic tax returns: most-used online service

The exchange of data has become established and is growing steadily

The sedex (secure data exchange) platform ensures the secure automatic exchange of data between organisational units. Currently, sedex is used by more than 7,700 organisational units in over 86 domains across federal offices, cantons and various associations. In 2020, approximately 22.5 million notifications were sent in a secure and traceable form via sedex. In 2016, the figure was 13.8 million. More than 4,000 certificates are managed by sedex support for encryption and authentication.

Source: Federal Statistical Office, www.sedex.ch