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Facts and Figures 2020

The facts and figures illustrate how eGovernment is developing and expanding in Switzerland. They show how the Confederation, the cantons and the communes are progressing in the implementation of eGovernment services and how these are perceived by the population and companies.

The cantons and communes collaborate to a large extent in eGovernment

Switzerland is becoming more digital and more mobile

Within five years, internet usage in Swiss households has increased by around 10 % and currently stands at 93 %. For the 15 to 55 age group, usage is even at 100 %. Eight out of ten people use the internet on mobile devices; two years ago, only a quarter did so.

Source: 2019 survey conducted by the Federal Statistical Office (FSO) on internet usage in Swiss households

The Swiss have a digital affinity

The majority of the Swiss resident population has advanced digital skills. One important source of advanced digital skills is the workplace. 87 % of the Swiss workforce uses an electronic device at work (e.g. a computer).

Source: 2019 survey conducted by the Federal Statistical Office (FSO) on internet usage in Swiss households

eServices still have potential for use

Nearly 70 % of residents searched for information on websites of the public administration last year, 60 % downloaded forms and approximately 50 % filled out forms online. Compared internationally, Switzerland ranks sixth in the use of eGovernment services, well above the European average. Nordic countries like Denmark are at the top of the list.

Source: 2019 survey conducted by the Federal Statistical Office (FSO) on internet usage in Swiss households

High level of satisfaction with digital public services

Satisfaction with digital public services is steadily increasing in the three countries surveyed: 73 % in Switzerland, 74 % in Austria and 60 % in Germany.

Source: 2019 eGovernment Monitor

Greater user awareness reduces barriers

Almost half of the Swiss do not use eGovernment services because they are not familiar with them. Other obstacles cited by those surveyed are the impersonal nature (42 %) of eServices and concerns about data security (40 %).

Source: 2019 eGovernment Monitor

eID and once only still to be firmly established

Basic services are crucial for eGovernment to establish itself. Around half of the Swiss population wants to have a single digital identity.
Two-thirds of the population has a neutral to positive attitude towards the idea of handing over personal data to the authorities on a one-off basis. Nonetheless, more than half want the authorities to inform them every time before data is used.
Source: 2019 eGovernment Benchmark and 2019 eGovernment Monitor

Public wants transparent government processes

When it comes to the traceability of how the authorities process services or use personal data, the public wants more transparency. In this respect, Switzerland lags behind the EU average (CH 44 %; EU 66 %).

Source: 2019 eGovernment Benchmark and 2019 National eGovernment Study

The electronic processing of tax returns is well established throughout Switzerland.

Switzerland is the world's most innovative country for the 9th time in a row!

Switzerland scores highly in spending on research and development, the quality of its universities, patent applications and the manufacture of high-tech products. In the area of information and communication technologies (ICT), it is stronger than five years ago. It still has room for improvement in its government's online service. Switzerland is followed in the international ranking by Sweden, the United States and the Netherlands.

Source: The Global Innovation Index 2019