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Model for benefit calculation
The purpose of the utility assessment model is to evaluate the benefit provided by eGovernment projects and to compare their effectiveness.
This "Utilitas" model, which was developed by the consultants CSP AG based in St. Gallen as part of an open competition for ideas, was first applied in 2010 in connection with the strategy controlling process at the project leader organisations. The most important results of the survey were incorporated into the controlling process. Detailed information on the results can be found in the final report:- Final report on the evaluation according to qualitative
criteria using the Utilitas modell "Utilitas" PDF, 3.5 MB
Evaluation2010
Last modification: 17.03..2011
Utilitas-Kit
A compact kit is available that contains all the necessary documents and calculation tools in Excel for carrying out individual assessments. It is intended for IT project and program managers of the public and private sector. Please feel free to download and use it for free.
- Utilitas-Kit, zip, 4.8 MB
Last modification: 17.03..2011
The "Utilitas" model
The "Utilitas" model is based on a catalogue of questions to be answered by the lead organisation in charge of managing a project. A certain weighting is given to each answer. When it comes to assessing the questions, this makes it possible to identify the "qualitative benefit" and the "cost effectiveness", and to plot them on a matrix.
On the one hand, the resulting positioning of the individual projects on the matrix (A1-3, B1-3, C1-3) allows the projects to be directly compared with each other. On the other hand, the positioning serves as a utility label (Utilitas scale) that can be easily visualised and understood by interested parties while also serving as a communication tool for the project leader organisations.
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• 1: Qualitative benefit |
| * When configuring the Utilitas scale, elements were taken over from the Energy Label used in the European classification of the energy consumption and other attributes of electrical products and cars. (www.bfe.admin.ch/energieettikette/index.html). | |
Benefit analysis
To provide more in-depth analysis of the benefit of a project in addition to the allocated utility label, the questions were also grouped according to five key themes. This allows more detailed identification of the strengths and weaknesses of each project:
Definition of the key themes
| Key theme | Claim | Questions included |
|---|---|---|
Modernisation/Image |
Visible contribution to the modernisation and enhancement of the Administration's public image. |
Improving availability |
Financial consequences |
Savings and income in relation to the investment and operating costs (where available) |
Income / savings over 4 years – (investment+operation 4 yrs) = positive |
Process optimisation |
Improvement / acceleration of processes within the Administration as well as external processes, and reduction of workload |
Throughput time / efficiency of transaction; |
Quality improvement |
Improving the results and data quality, increasing availability and user-friendliness |
Data quality |
Basic service |
Complying with legal requirements, prerequisite for other projects planned, overall legal and organisational parameters |
Legal predictability |
Assessment of the key themes
The key benefits for an individual project can be illustrated in the form of a spider chart, as shown here:
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